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System Announcements

  • Blackboard Collaborate Maintenance from 6 PM Dec 20 to 6 AM Dec 21, 2014 (Monday, December 8, 2014)

    Blackboard Collaborate will not be available due to maintenance from 6 PM on Saturday, December 20, 2014 to 6 AM on Sunday, December 21, 2014. Sorry for the inconvenience this may cause.

    Please direct questions or concerns to the ITS Service Desk at (304) 293-4444 or email

  • Faculty Only: i>Clicker 2 Security Issue (Friday, November 21, 2014)

    Until security issue is resolved, faculty may only sync i>Clicker2 while on campus

    Starting Monday, Nov. 24 and for the remainder of the fall semester, faculty will be able to sync i>Clicker2 software from on-campus locations only. Users who try to sync software from off-campus locations will get an error message, “Validation Error: There was problem validating the information provided. Please check your entries and try again”.

    A vulnerability was recently discovered in i>Clicker2 version 6.4.1 and earlier versions. That means the privacy and security of transmissions can no longer be guaranteed.

    Faculty using v6.4.1 and earlier versions will need to upgrade their software to iClicker2 version 6.4.2 after the fall semester ends.

    The new V6.4.2 software will be available on Dec. 29 at under “Software Downloads.” All faculty should upgrade to this version before the start of the spring semester. Afterward, users will be able to sync from both on- and off-campus locations.

    Please direct questions or concerns to the ITS Service Desk at (304) 293-4444 or email

  • Faculty Only: Spring 2015 courses available in eCampus - Monday, November 17, 2014 (Friday, November 21, 2014)

    Spring 2015 course shells will be available in eCampus starting today, Monday, November 17, 2014. Instructors will have access to courses but students will not be able to access Spring courses until the start date, as set in STAR.The eRS system is still used for Rollover or Person Enrollment.

    If Teaching Assistant enrollment, rollover or content from development system is needed, please make this request in eRS (

    If you have any questions regarding the Spring course shells, please contact the ITS Service Desk at 293-4444 or

  • Students should NOT use WVU credentials for (Friday, November 14, 2014)

    Students who are invited to join a third-party, commercial website called, should NOT use WVU passwords to join. Students who have already joined GetStudyRoom using WVU credentials should immediately go to and change their passwords while Information Technology Services investigates several inquiries from students who have received unsolicited invitations.

    StudyRoom requires an .edu e-mail address to sign up and asks students for their institution’s name. But StudyRoom was not created by the eCampus vendor, Blackboard, or by ITS.

    Students who want to use StudyRoom or other social media or third-party academic services should NOT use their WVU passwords, as that information could potentially be used to compromise your personal information and University systems.

    Unsure whether an email invitation is legitimate or a scam? Forward it to for review.

  • Regularly Scheduled Sunday Maintenance (Tuesday, May 13, 2014)

    The following maintenance is regularly scheduled for every Sunday:

    3:00AM to 8:00AM – System Down for Backups – NO ACCESS
    8:00AM to 12:00PM – System Maintenance – Access Might Be Denied*

    *During system maintenance courses may become accessible for short periods of time. However, regular access will not be guaranteed in any eCampus Institution until after noon on Sundays unless otherwise posted.

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